Surya88 is committed to providing a safe and responsible gaming environment. We offer a range of self-control tools and support to help you enjoy gaming within healthy limits.
Gaming should be fun entertainment, not a burden. If you feel gaming is starting to negatively affect your life, please use the self-control tools we provide or contact our support team for assistance.
We build a safe gaming ecosystem by providing the tools, information, and support you need to play responsibly.
Set deposit, play time, and loss limits within your means to ensure gaming stays healthy entertainment.
Our system monitors at-risk gaming patterns and will provide early warnings if we detect concerning behaviour.
Comprehensive information on gaming risks, addiction warning signs, and how to seek help is available on our platform.
Access our trained support team and links to professional organisations specialising in gambling-related issues.
Surya88 provides a range of self-control tools that you can activate at any time through your account settings. All tools are designed to help you play within safe and responsible limits.
Set the maximum amount you can deposit over a daily, weekly, or monthly period. This limit helps you control spending and ensures you only play with money you can afford. Once the limit is reached, you will be unable to make additional deposits until the period ends. Deposit limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period for added protection.
Limit the amount of time you spend on the platform each day to ensure gaming does not interfere with your daily life. You can set a time limit from 30 minutes to 8 hours per day. Once the time limit is reached, you will be automatically logged out and unable to log back in until the following day. The system will alert you when you reach 80% of your set time limit.
Set the maximum net loss amount you are willing to sustain over a given period. The loss limit is calculated based on the difference between the total amount deposited and the total amount withdrawn, plus your current balance. Once the loss limit is reached, you will be unable to play until the set period ends. This is an important tool to protect your finances from uncontrolled losses.
Take a break from gaming for 24 hours, 7 days, or 30 days without permanently closing your account. During the break period, you will not be able to log in, make deposits, or play. This option is suitable if you feel the need to step away from gaming to reassess your habits. The break period starts immediately once activated and cannot be cancelled before it expires.
Self-exclusion is the most serious option available and allows you to voluntarily close your account for a minimum period of 6 months, 1 year, or permanently. During the exclusion period, you will be unable to access your account, create a new account, or receive any marketing communications from us. Any remaining balance can be withdrawn before the exclusion takes effect. If you choose permanent exclusion, your account will be closed indefinitely and cannot be reopened. To activate self-exclusion, please contact our support team, who will guide you through the process with full privacy and without judgement.
Enable automatic notifications that alert you about the time you have spent playing and the amount of money spent in the current session. These reminders appear at fixed intervals to help you stay aware of your gaming activity. You can customise the reminder frequency to your preference — every 30 minutes, 1 hour, or 2 hours. These reminders are designed to encourage more mindful gaming and give you the opportunity to pause and assess whether you should continue playing.
All self-control tools can be accessed and managed via the "Account Settings" section after you log in. Any changes to limits or settings will be recorded and you will receive confirmation by email.
Activating self-control tools at Surya88 is straightforward and can be done in just a few steps:
If you encounter any difficulties or need guidance, our support team is ready to assist you via live chat, WhatsApp, or email at any time of the day.
It is important to recognise the early signs that gaming may be becoming a problem. If you or someone you know is experiencing any of the signs below, please seek help immediately:
If you feel that gaming has become a problem in your life, you do not have to face it alone. There are many professional organisations that specialise in helping individuals with gambling-related issues:
All these services are confidential and free. Taking steps to seek help is a sign of strength, not weakness. The sooner you seek support, the easier it is to overcome the problem.
Surya88 is an exclusive platform for adults aged 18 and above. We are fully committed to preventing access by minors:
If you suspect that a child or minor has accessed our platform, please report it to our team immediately via email at [email protected] so that appropriate action can be taken without delay.
Surya88 promotes healthy and responsible gaming practices by providing the following guidelines:
Answer these questions honestly to assess whether your gaming habits are still under control:
If you answered "Yes" to any of the questions above, please consider using our self-control tools or seeking professional help.
Our support team is ready to assist you at any time.
All conversations are confidential and non-judgmental.
Gaming should be fun entertainment. Use the self-control tools we provide to ensure your experience at Surya88 stays positive and safe. Remember, you always have full control.
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